Specialists in Red Carpet wow

Refunds & Returns

Our Returns policy is noted clearly in Store. Please ask a member of our staff if you are unsure about any area of the returns policy and we will be happy to explain.

Returns Policy 

We offer an appointment service to ensure that you have the opportunity and time to try on various dresses with no obligation to order or purchase unless you choose to. In the unlikely event that you change your mind, or no longer require your purchase, unfortunately this is through no fault of our own and refunds or exchanges cannot be made.

Deposits

All deposits are non-refundable.

Size Ordering

Ultimately the dress size choice is that of our customer. We can give guidance but our staff cannot be held responsible should a dress not be the correct size & in this event we cannot refund or exchange. We do have a team of fabulous local seamstresses whom we can recommend and are able to assist on any alterations. This is at the cost of the customer.

Collections

Please ensure you inspect your purchase thoroughly before leaving our Showroom. Where possible, ensure that you try on your purchase as we cannot refund or exchange an item if you later advise us that there is a problem with it.

Gift Vouchers

These are available from £20 and can be used on all purchases at C K Couture. They can also be purchased by phone, gift wrapped and sent directly to the recipient on your behalf.